Terms & Policies

 

RESERVATION POLICIES:

Online pairing reservations must be made at least 24 hours in advance. Parties of 2 to 10 people can be accommodated. If you would like to make a reservation for the same day, please call the Creamery at 301-746-8188 and inquire about availability. A deposit for the first pairings guest is required to confirm the reservation; the remaining guests will be charged at the creamery when the pairing event concludes.

CANCELLATION POLICY:

Cancellations more than 24 hours in advance will be refunded their full deposit amount. No refunds will be issued for cancellations less than 24 hours from pairings reservation.

FACILITIES:

Our market is fully accessible for guest in wheelchairs and we happily accommodate the differently abled.

MEDICAL CONCERNS:

Please advise us of any medical concerns, food allergies, or intolerances. We will happily accommodate your needs.

PRivacy:

FireFly Farms has created this privacy statement in order to demonstrate our firm commitment to customer privacy. The following discloses our information gathering and dissemination practices for the website: www.fireflyfarms.com.

FireFly Farms uses third-party technology service providers to assist in the online development and deployment of its website. These companies are not bound by our privacy policy as covered below, nor by any other conventions and business practices of FireFly Farms concerning customer information.  The terms “We,” “Us” and “FireFly Farms” do not represent these third parties.

We may collect anonymous information from visits to our site to help us understand the usage patterns of the site, as well as to provide better customer service.  Information collected in this manner is provided automatically by your system and the systems that you use to connect to our site.  For example, we keep track of what time people enter our site, how long they stay on the site, and what sections they visit on the site.  This information is kept in aggregate format.  We use this information to better tailor our site for our visitors and their usage patterns, as well as to gauge performance and other measures of the site, again in aggregate format.

Any information collected from our customer on our website is private and is used for transactional purposes only.  This information is shared with our partners and vendors only on an as-needed basis. Financial information will never be shared with any organization other than those necessary for completing the financial transaction required.

Information and data gathered solely by FireFly Farms will never be sold, traded or shared with third-parties for any other reason other than for assisting FireFly Farms in its analysis, research, promotional needs, and order fulfillment.

This site may contain links to other sites. FireFly Farms is not responsible for the privacy practices or the content of such websites.

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact: 

FireFly Farms
107 South Main Street
Accident, MD  21520

info@fireflyfarms.com